Help Desk

Broadcast International currently supports networks at thousands of remote locations.

We offer 24/7 availability, online/email reporting, and dedicated toll-free numbers answered in the name and manner preferred by our clients. The goal of our help desk is to solve problems over the phone in order to minimize on-site repairs.

We continually monitor our performance for quality of service and efficiency. One of our standards is that 95% of help desk calls are answered on the first ring.